Privacy Policy

Information We Collect

At Electrum, we collect information that helps us provide better mobile game development services to our clients. This includes basic contact details when you reach out to us, project requirements you share during consultations, and technical specifications needed for your mobile platform projects.

We also gather usage data from our website to understand how visitors navigate our services and what information proves most helpful. This might include your IP address, browser type, pages visited, and time spent on different sections of our site.

• Contact information (name, email, phone number, company details)
• Project specifications and technical requirements you provide
• Communication records from emails, calls, and meetings
• Website usage data and analytics information
• Payment and billing information for contracted services

How We Use Your Information

Your information helps us deliver the mobile game development services you're looking for. We use contact details to respond to inquiries, schedule consultations, and keep you updated on project progress. Technical specifications you share become part of our development planning process.

Website analytics help us improve our service pages and make information easier to find. We might use aggregated data to understand which services generate the most interest or which resources prove most valuable to potential clients.

Your Rights and Choices

To exercise any of these rights, just send us an email at contact@electruim.co.com with your specific request. We'll respond within 30 days and guide you through the process. Some requests might take longer if they involve complex data retrieval or verification steps.

Data Security Measures

We take protecting your information seriously. Our security approach combines technical safeguards with careful handling procedures to keep your data safe throughout our working relationship.

Our team members who handle client information receive training on privacy practices and sign confidentiality agreements. We limit access to your data to only those team members who need it for your specific project work.

Information Sharing

We share your information only when necessary to provide the services you've requested or when required by law. This might include sharing project specifications with specialized contractors working on your mobile game development, but always under strict confidentiality agreements.

Third-party tools we use for project management, communication, or file sharing may process your information as part of delivering services to you. We carefully select these tools and ensure they meet our privacy standards before integrating them into our workflow.

We may also share aggregated, non-identifying information about our services and client projects in marketing materials or case studies, but never in ways that could identify specific clients or their proprietary information.

Data Retention

We keep your information for as long as needed to provide ongoing support for your mobile game projects and meet our legal obligations. Active project data stays accessible throughout development and for at least two years after project completion to support maintenance and updates.

Communication records and basic contact information might be retained longer to maintain our client relationship history and provide better service if you return for additional projects. Marketing communications data is kept until you opt out or request deletion.

When retention periods expire, we securely delete personal information using industry-standard data destruction methods. Some anonymized project data might be retained longer for internal analysis and service improvement purposes.

International Data Transfers

As a Minneapolis-based company serving clients across different regions, we occasionally transfer data internationally when using cloud services or collaborating with specialized contractors. These transfers always include appropriate safeguards to protect your information.

We use cloud services that comply with international data protection standards and maintain data processing agreements that ensure your information receives the same level of protection regardless of where it's processed.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify active clients by email and post the updated policy on our website with a new effective date.

Minor updates that don't affect how we handle your information might be made without individual notification, but we'll always maintain the current version here with clear date stamps so you can review changes at any time.